Return Policy

At Loom & Peak, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Include all original tags, packaging, and accessories.
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Sale or clearance items marked as final sale (unless the item is received damaged or faulty).
• Personalized or custom-made products
• Items that have been used, washed, damaged, or altered after delivery

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If your return is approved, your refund will be issued to your original method of payment within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

We will gladly exchange items that arrive damaged, defective, or incorrect. Please contact us within 7 days of delivery so we can arrange a replacement.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product. We will work promptly to resolve the issue.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you and ensure your experience with Loom & Peak is exceptional.