FAQ’s
Frequently Asked Questions
This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.
General
What countries do you ship to?
We ship worldwide! We currently deliver to most countries across Europe, North America, Asia, and beyond. Shipping availability and costs may vary by location. You can see the exact shipping options available to you at checkout.
How long does shipping take?
Standard shipping typically takes 7–14 business days depending on your location. Express shipping options may be available at checkout. Please note that during peak seasons or holidays, delivery times may be slightly longer.
What is your return policy?
We accept returns within 14 days of the date your order is delivered. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition for a full refund or exchange. Please contact our support team to initiate a return.
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How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. If you have any issues tracking your order, feel free to reach out to our customer support team.
Products
What makes your cashmere different from regular wool?
Our cashmere comes from the fine undercoat of Himalayan goats raised in the high altitudes of Nepal, where the cold climate produces exceptionally soft and lightweight fibres. Unlike regular wool, our cashmere is significantly softer, warmer, and more durable, making it a luxurious and long-lasting investment.
Are your products sustainably and ethically made?
Yes, absolutely. Sustainability and ethical production are at the heart of everything we do at The Loom & Peak. We work directly with Nepalese artisans, ensuring fair wages and safe working conditions. Our cashmere is sourced responsibly, and we are committed to preserving the traditional craftsmanship and the natural environment of the Himalayas.
How do I find the right size?
Each product page includes a detailed size guide to help you choose the perfect fit. For scarves and shawls, one size fits most. For garments like sweaters and hoodies, please refer to the size chart on the product page or contact our team for personalised recommendations.
Do your products shrink after washing?
When cared for properly, our cashmere products will not shrink. We recommend hand washing in cold water with a gentle detergent or dry cleaning. Avoid wringing or tumble drying. Lay flat to dry in its natural shape. With the right care, your cashmere piece will remain beautiful for years to come.
What makes The Loom & Peak cashmere unique?
Our cashmere is sourced from the high-altitude valleys of the Himalayas in Nepal. Each piece is handwoven by skilled artisans using traditional techniques passed down through generations, ensuring every item is a unique work of art rather than a mass-produced product.
Are your products 100% cashmere?
Yes. We prioritize purity and use only 100% pure Himalayan cashmere. We do not use blends or compromises, focusing on providing the natural softness and warmth that genuine pashmina is known for.
How should I care for my cashmere scarf or shawl?
To ensure your cashmere remains soft and lasts a lifetime, we recommend gentle hand washing in lukewarm water with a mild wool detergent or professional dry cleaning. Avoid wringing the fabric; instead, lay it flat on a towel to air dry out of direct sunlight.
How do I know I am buying genuine Nepalese cashmere?
Authentic Himalayan cashmere is incredibly soft, lightweight, and provides significant warmth despite its thinness. Every piece from The Loom & Peak is hand-finished, which you can often tell by the delicate nature of the weave and the fringe.
What is the difference between Nepalese and Mongolian cashmere?
While both are high-quality, Nepalese cashmere (often referred to as pashmina) is renowned for being exceptionally fine and lightweight. The traditional hand-weaving process in Nepal results in a distinct texture and drape that differs from the machine-processed cashmere often found elsewhere.