Terms and Conditions

Last Updated: 23 June 2026

Welcome to The Loom & Peak (https://theloompeak.com). These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or purchasing our premium cashmere products, you agree to be bound by these terms. Please read them carefully before completing any transaction.

1. Definitions and Interpretation

Throughout the site, the terms “we”, “us” and “our” refer to The Loom & Peak. The term “you” or “your” refers to the user, visitor, or customer of our website.

2. Online Store Eligibility

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or territory of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

3. Product Accuracy and Pricing

• Product Descriptions: We make every effort to display as accurately as possible the colours, textures, and details of our luxury knitwear. However, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
• Pricing Changes: Prices for our products are subject to change without notice. All prices displayed are in Australian Dollars (AUD) and are inclusive of GST unless stated otherwise.
• Errors and Omissions: In the event that a product is listed at an incorrect price or with incorrect structural details due to a typographical or system error, we reserve the right to refuse or cancel any orders placed for that product, even if the order has been confirmed and payment processed. If your payment has already been made, we will immediately issue a full refund.

4. Orders and Payment

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Payment must be cleared in full via our secure integrated payment gateways before any products are dispatched.

5. Shipping and Delivery

Delivery times listed on our website are estimates only. While we partner with premium courier services to ensure prompt delivery across Australia and international destinations, we are not liable for delayed deliveries caused by factors outside of our reasonable control.

6. Australian Consumer Law (ACL), Returns, and Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Change of Mind: Please review our dedicated Returns Policy page for specific conditions, timeframes, and handling requirements regarding change-of-mind returns.
• Care Instructions: Because our products are made from authentic, premium cashmere fibres, damage resulting from incorrect laundering, washing machine misuse, or general wear-and-tear does not constitute a manufacturing fault and is not covered under statutory consumer guarantees.

7. Intellectual Property

All content included on this website, including but not limited to copy, design assets, product imagery, logos, graphics, graphics layouts, and code, is the property of The Loom & Peak and is protected by Australian and international copyright laws. Any unauthorised use, replication, or distribution of this material is strictly prohibited.

8. Prohibited Uses

In addition to other prohibitions outlined in these terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, or laws; or (d) to upload or transmit viruses or any other type of malicious code.

9. Limitation of Liability

To the maximum extent permitted by law, The Loom & Peak will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our website or any products procured using the service.

10. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of that State.

11. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website.

12. Contact Information

Questions about the Terms and Conditions should be sent to us via our online contact form.